Eterna TeknolojiAkıllı Çağrı Yönetimi

03Innovation

Three original layers that distinguish the project

Components that off-the-shelf models do not provide, filling gaps the literature has left open.

novel · literature gap

fig. — module 01

Turkish-specific phonetic encoding

Phonetic coding algorithms exist for English (Soundex, Metaphone), German (Kölner Phonetik), Slavic (Daitmchotoff) and New Zealand English (Caverphone); no established counterpart for Turkish. The project fills that gap.

novel · literature gap

fig. — module 02

Free-form location → administrative unit resolver

The ambiguity created by identical neighbourhood names across provinces is resolved through in-dialog confirmation, without asking the caller administrative questions.

novel · literature gap

fig. — module 03

Pre-record integrity guard

Generative-model output is gated by schema constraints, enumerated value sets and source verification, preventing fabricated records.